Frequently Asked Questions
Posted by LiuSam on
Q: Shipping: When will my order arrive?
A: Delivery times depend on your location. Currently aitekcc is continuing to ship packages ordered before 9am EST.
We ask for your patience with carriers as they are dealing with a surge in package delivery during this tough time.
|Standard Shipping||7-10 Business Day|
|Free Shipping||7-10 Business Day|
Q: How much is shipping?
A: Standard shipping is free for orders over $50. Less than 50$ we will charge 6$ for the shipping.
Q: How to track my order?
A: You can track your order on this website: https://www.17track.net/en
Q: 30 Day Price Match Guarantee.
Should you find a better price on anything you have purchased from aitekcc within 30 days, email firstname.lastname@example.org with the website where you found the better price. We will MATCH the price and refund you the difference.
Q: What is your return policy?
A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
Q: What if an item is defective?
If an item is found to be defective within 30 days of purchase, we will replace it with the same item.
Pls email to email@example.com to let us know of the issue.
Q: Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.